Revolutionizing Customer Engagement in the Middle East

Voxtron Solution, a leader in innovative communication solutions, has launched Voxvantage, a next-generation cloud contact center solution designed to transform customer interactions across the Middle East. Developed in partnership with long-time collaborator Enghouse Systems, Voxvantage represents a significant leap in contact center technology, integrating advanced AI capabilities with a seamless cloud-based infrastructure.

This strategic partnership, spanning over a decade, is built on a shared vision of pushing the boundaries of technological innovation. Voxvantage aims to redefine the customer experience landscape, empowering businesses in the Middle East to deliver exceptional service and achieve sustainable growth.

The official launch, titled "Voxvantage 2024:Adoption of AI in Contact Centers, " took place on May 9th, 2024, at the prestigious Grand Hyatt Dubai. The event showcased the transformative power of Voxvantage, featuring insightful presentations, live demonstrations, and thought-provoking discussions on the future of AI-driven contact center solutions.

"We are thrilled to unveil Voxvantage, our latest collaboration with Enghouse Systems, to the Middle East market, " said Thomas Padickapparambil, CEO of Voxtron Middle East LLC. "Voxvantage empowers organizations to elevate their customer engagement strategies by leveraging the combined power of AI and cloud technology. We are confident that Voxvantage will set a new standard for contact center excellence in the region. "

Voxvantage boasts a comprehensive suite of features, including intelligent call routing, sentiment analysis, real-time monitoring, and omnichannel support, all seamlessly integrated into a user-friendly interface. By harnessing the power of AI, Voxvantage enables businesses to anticipate customer needs, personalize interactions, and drive operational efficiency, ultimately leading to increased customer satisfaction and loyalty.

Significantly, Voxvantage CCaaS (Cloud Contact Center as a Service) is hosted on the data center infrastructure of Moro Hub, a strategic partner of Voxtron. This collaboration ensures unparalleled reliability, security, and scalability for the CCaaS solution, allowing businesses to confidently embrace digital transformation initiatives.

The launch of Voxvantage signifies a major step forward in customer experience management for the Middle East. By leveraging AI and cloud technology, Voxtron is empowering businesses to deliver exceptional service and build stronger customer relationships.